Site Reliability Engineer- On Premises

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh, we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.

About the team

Are you an SRE with excellent Observability, Containerization and Orchestration skills? As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team, you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.

Responsibilities

Attend and actively participate in team ceremonies (stand-ups, retros, and planning meetings).

Respond to incidents coordinated by SRE and Incident Response teams. Participate in Incident Commander training

Document decisions regarding technology choices, best practices and process.

Build and maintain enterprise automation frameworks and improve upon existing automation frameworks where necessary. Assist peer teams in implementation of those frameworks.

Actively work with engineering teams to improve code deployment frequency.

Design and maintain functional testing for internal CI/CD pipelines and processes.

Contribute to architectural conversations and plans. Help determine designs and roadmaps for at least one platform area/component.

Act as a subject matter expert (SME) for at least three platform areas/components.

Participate in escalation and off-hours on-call schedule.

Adopt and embrace qualities of an SRE as defined in the team charter.

Mentor and train junior members of the team.

Desired skills & experience

A minimum 2-6 years industry experience

Strong understanding of at least one programming/scripting language.

Experience working with internally developed applications.

Strong experience managing continuous integration systems.

Strong experience with automated configuration management and deployment tools.

Background working in a multi-platform environment (Linux, Windows.).

Strong experience with centralized logging system.

Experience working with at least one monitoring system in a code driven focus.

Experience with Databases and message queueing systems in a highly available environment.

Experience working with at least one or more private/public cloud environment.

Solid writing skills to create and maintain runbooks and code documentation.

Strong interpersonal skills and ability to work with people inside and outside the team.

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit