Customer Service Representative - Part Time Chat Agent

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran friendly employer.

About This Position

Part Time working Evening Hours

Wage $16.50 per hourPotential to earn up to $300 monthly Bonus***MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA***Training: M-F 8am-4pm (3weeks) 2nd Shift Availability: M-F 6:00pm-11pm and rotating Saturdays

The Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions for package programs regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.

Process customer orders, deposits, track shipments and answer customer questions.

Process a variety of administrative tasks as a result of the customer call or chat.

Consistently meet establish performance metrics and quality standards.

Complete other duties assigned by management.

What You'll Need

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays

Ability to attend two-week training from 8am to 4pm Monday through Friday

Knowledge of basic PC and Microsoft Office skills

Prior customer service experience preferred

Excellent verbal and written communication skills

Professional and upbeat telephone voice

Ability to type 30 wpm

Must be at least 18 years old

Must live in the St. Louis metropolitan area

Benefits

Keefe offers comprehensive benefits to all regular-full time employees:

Medical w/prescription coverage

Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.

Dental

Vision

Basic Life and Basic Accidental Death and Dismemberment Insurance

Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

Paid Time Off

Company Match for the 401(k) Retirement Savings Plan

Weekly Pay

We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:

Part Time