Senior Professional, Infrastructure (Wintel)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

Designs and develops IT architecture (integrated process, applications, data and technology) solutions to business problems in alignment with the enterprise architecture direction and standards; performs technical planning, architecture development and modification of specifications; develops specifications for new products/services, applications and service offerings; assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent technologies.

What you bring to the role:

Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures.

Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.

Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.

Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

Experience:

Experience in managing Windows Server (2016, 2019 and 2022)

Enterprise experience working directly with +1,000 Windows servers. • Strong System administration experience of computer systems especially on Windows environment and VMware.

Results oriented, willing to take responsibility and accept accountability for action. • Genuine desire to provide superior customer service

Strong communication and leadership skills with the demonstrated ability to lead and influence technical professionals across the enterprise

Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency

Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this role

Ability to work on multiple, simultaneous initiatives of which he/she will apply their applicable business, technical and system functionality background

Knowledgeable in Best Practices of Microsoft Technology.

Provide supports and Manages Windows Server Environment (AD, DNS, DHCP, GPO, Clustering)

Able to understand the use of Microsoft System Center Configuration Manager (SCCM)

Manage and Support Exchange System and handles messaging task.

Knowledgeable in O365 and MS Teams.

Responsible for the daily operations and handles Incident, Problem, Project, Change Management

Strong Understanding in ITIL Service is highly recommended.

Identify opportunities and improvement for existing infrastructure or deploying new systems to increase performance or capacity.

Advanced knowledge in VMWare Administration.

Maintains VMware-related standards, policies, procedures, and best-practices.

Expert GPO administration, CIS benchmark server hardening and by compliance type, SOX, PCI, NIST, etc.

Experience with remediation to achieve benchmark levels. Set standards and develop process to keep Window servers compliant consistently. Key Responsibilities:

Able to handle and troubleshoot high and critical incidents.

Ensures all machines are in smooth operations.

He must be able to drive a call or project if needed.

Handles Projects such as Server Provisioning/Decom some application upgrades.

Perform on-call duties (24/7 as necessary)

Maintain a common documentation library of standardized procedures and configurations.

Work with business representatives, IT Management, IT development, support teams (on-shore/off-shore) and vendors to ensure on time resolution of customer impacting incidents

Participation in DR implementation, and testing exercises

Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

R-102994