User Experience Research Manager

POSITION: User Experience Research Manager

LOCATION: Portland, Oregon

Live the Exceptional with Soul. This is the singular purpose of JLR.

JLR has been a pioneer in automotive research, design, and engineering for almost a century. Building on the rich history of our two iconic brands we’re redefining modern luxury through new ideas, new technologies, and new innovations.

As part of the Digital Product Platform group here in Portland, Oregon, we work with internal engineering groups and external vendors to build new technologies for Jaguar Land Rover's future vehicle product lines. We thrive on the challenges of working with vehicles in an interconnected world, building rich experiences for our customers. We understand the art of human factors, seeking to make interaction with technology intuitive and enjoyable, and to extend that experience through our users' connected devices. You can help create a world in which responsible, sustainable vehicles revolutionize mobility for generations.

At JLR, we are passionate about our people – they are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Now is an exciting time to join JLR.

What you will be doing:

manage, lead, and empower a high-performing team of researchers as they conduct UX and human behavioral research (quantitative, qualitative, and mixed-method) in support of JLR’s digital products and experiences

drive team hiring, mentorship, and performance evaluations, as well as support the team with their growth plans and career goals

work with the Portland management team as we promote an inclusive culture and support our site’s growth and objectives

foster a team-oriented culture by inspiring, mentoring, and challenging colleagues to create high quality, innovative products

champion new and emerging user experience research methodologies, practices, and strategies to advance UX maturity at both local and global scale

build and maintain relationships with stakeholders across JLR and its global offices to ensure all work meets requirements and is ready to integrate into JLR’s digital products and experiences

work collaboratively with other technical leaders in User Experience Design, Customer Experience, Customer Insights, Experience Design, DesignOps, Research, and Product to advance best practices and promote cross-disciplinary outcomes

maintain proficiency and skill as a technical leader and practitioner of UX Research

build relationships with industry leaders, research organizations, and communities as a representative of JLR UX Research

Other duties as assigned

What you will have:

a master's degree in Human-Computer Interaction, Computer Science, Industrial Design, Industrial Engineering, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience

8+ years of relevant work experience within User Experience Research, Behavioral Research, Human-Computer Interaction, or a related field

2+ years managing User Experience Research teams

experience in leading the delivery of complex, multi-faceted UX Research

experience working with internal design, engineering, product, and research teams

demonstrated success in leading UX Research and contributing to product development from concept to successful launch and implementation in large-scale engineering product environment

strong understanding of human-centered design principles and modern design standards

excellent collaboration, observational, interpersonal, oral, and written communication skills alongside the desire and ability to see things from multiple perspectives

detailed working knowledge of Agile and/or Scrum methodologies

You must be resourceful, conscientious, and self-motivated

You must be capable of building and maintaining strong relationships while advocating for meaningful improvements to our customer experiences

Offers of employment are conditional upon the results of a background investigation. We consider qualified applicants with criminal histories and review results on an individual basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Location: Portland, Oregon

Schedule: Hybrid

So Why Us?

As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.

Be part of an international, inclusive, and open-minded company

You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

Our employees receive a generous time off policy

We offer a discounted Vehicle Car Program

Employees also receive generous health care and retirement plans

Quarterly Chair Massages

Maternity Leave

Paternity Leave

And more!

Offers of employment are conditional upon the results of a background investigation. We consider qualified applicants with criminal histories and review results on an individual basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Jaguar Land Rover North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Jaguar Land Rover North America, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.