Computer IT Support at Charter School - Entry Level. Level 1/2

Job Description

We are seeking a Level 1 Computer IT Support to join our team! This is an ENTRY LEVEL position.

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Provides hands-on and remote technical support for a range of cloud/server/PC systems, peripherals, telephony and network device infrastructure, critical to the efficient operations of our clients' businesses. We are looking for an engineer, communicator, and problem solver who is familiar with supporting a business' computing needs.

Key Responsibilities

Provide end-user (local and remote) support for computer-based systems, including, but not limited to: Windows Operating Systems 10/11, Office365 & MS Office 2007-2019 versions, Microsoft Exchange, Active Directory, MS Azure, and line of business apps, etc.

Manage user accounts and groups in W2k8/Win2012/Win2016/Win2019 and Microsoft Azure.

Troubleshoot and resolve network-related issues, escalating as appropriate.

Use the Help Desk system (ConnectWise) to manage service requests, respond to and resolve requests, escalate as necessary.

Participate in after-hours call rotation.

Other duties as assigned.

With your application please include your compensation range as well as a description of your home computing environment.

Requirements

Knowledge of Windows 7/8/10,2008/2012/2016

Detail-oriented, communicate technical knowledge and solutions to non-technical personnel.

Knowledge of and experience with routers, switches, network connections and devices.

Interpersonal skills.

Troubleshoot and solve problems over the phone,

Proactive about improving processes, where they exist, suggesting new processes when needed.

Working knowledge of backup products, including Backup Assist App Assure, System Recovery, Backup Exec.

Working knowledge of SMTP, DNS, DHCP, VPN, Terminal Services, FTP.

Learn and apply complex technical and theoretical information.

Employer has a dress code and grooming standards that are to be followed

Access to transportation/vehicle

Valid FL driver's license with clean driving record

Due to the nature of the job written and verbal communication skills in the English language.

Overtime if needed.

Follow instructions from supervisors and work well independently, as well as with a team.

Experience with documenting procedures.

Work with and learn new technologies as they are released and implemented.

Employer does background check.

Only US Citizens or Green Card Holders.

Desired, but not required:

Experience with ConnectWise PSA, Labtech admin tools.

Experience with SonicWALL, Cisco Security Appliances.