Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. BI-LINGUAL REQUIRED

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Bilingual

We are willing to fully train in the auto glass industry.Company Description

U.S.A. Auto Glass has been proudly serving the South Florida community since 2004. Our goal is to ensure our customers are left with a sense of satisfaction, knowing they've received a job well done.