Salon Receptionist

Job Description

We are looking for an organized salon receptionist to provide customer and administrative support for our company. In this role, you will be required to greet and welcome clients, secure bookings, manage appointment schedules, process transactions, and assist with sales and marketing.

To ensure success as a salon receptionist, you should possess excellent organizational and marketing skills. A top-notch salon receptionist should be able to remain calm in stressful situations and provide excellent customer service and support.

Responsibilities:

Greeting and welcoming customers in a friendly and professional manner.

Tending to customer needs, inquiries, and complaints.

Informing hairdressers and beauticians about customer appointments and requirements.

Managing phone calls, emails, deliveries, and office inventory.

Processing bookings and cancellations, and managing appointment schedules.

Ensuring that the reception area is kept clean and professional.

Assisting with marketing and sales by providing customers with information on promotions and new products and services.

Processing transactions and issuing receipts.

Performing administrative tasks such as filing, updating records, and logging transactions.

Requirements:

High school diploma or GED.

A minimum of 1-year experience as a receptionist.

Proficiency in administrative computer software such as MS Word, Excel, and Outlook.

The ability to remain calm and professional in stressful situations.

Strong marketing and sales abilities.

Excellent customer service and skills.

Consistent professional presentation and pleasant demeanor.

Strong written and verbal communication skills.

Exceptional time management and organizational abilities.