Medical Services Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

ROLE OVERVIEW

The Medical Services Coordinator is a point of contact between multiple parties including patients, physicians, pharmacy staff, and others. Taking charge of day-to-day operations of the Medical Services team by working as a liaison between leadership and Medical Services staff to ensure operations are covered and completed in a timely manner.

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $18.25 - 19.25/hour

LOCATION: The office is located at 3633 Wheeler Rd., Augusta, GA 30909

RESPONSIBILITIES

Assist medical staff with necessary aspects of patient care

Ensure timely and professional communication with medical staff and patients

Answer all incoming calls to the medical services department

Address all voicemail messages left on patient line

Communicate messages to medical staff via EMR messaging

Immediately attend to emergent issues

Completion of medical records- related tasks as assigned

Scan all hard-copy correspondence into clients EMR record

Prepare any prescription paperwork correspondence from medical staff for patients to pick up with proper documentation

Secure any release of information forms required by clients

Facilitate communication between patient, medical provider, and pharmacy

Other tasks as assigned by Medical Services Manager, medical staff, or Division Medical Services Director

SKILLS & EXPERIENCE

High school diploma or equivalent; medical administrative services certification preferred

2+ year of experience in medical administrative services

Ability to work independently and as a team member

Strong communication skills, both written and verbal

Strong organizational and follow through skills and attention to detail

Ability to multi-task

Proficient knowledge of medical terminology

Qualified candidates must be legally authorized to be employed in the United States LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

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