Customer Support

We have an exciting Job opportunity for Customer Support

Location: Riga, Latvia

Job type: FTE (Permanent)

Any one Language C1 Level - (Danish, Dutch, German, Norwegian, Finnish, Polish, Swedish)

Required Skills:

Handle phone calls with customer queries and provide resolution to end users

Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.

Ensure that cases are resolved within case life cycle, as per individual balanced scorecard

Escalate priority issues per client specifications to the immediate lead as applicable

Work independently and within a team

Communicate well with internal and external contacts

Provide exemplary customer satisfaction

Meet quality standards on all handled contacts

Requirements

Complete hours of staffed time on all rostered days

Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.

Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Attend trainings as required

Salary Range 1500-1700 EU for all languages.