Technical Writer (Hybrid)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Technical Writer position is responsible for creating and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.

Responsibilities:

Interview subject-matter experts (SMEs) to gather information for technical documentation

Work with Product Managers to develop or review text for product UI

Attend meetings for assigned projects to represent the Technical Writing team

Create and maintain technical documentation and tutorial videos for customers to support KnowBe4’s products and services

Respond to internal requests for documentation additions or updates

Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more

Track any updates/changes to KnowBe4’s products and services in our change log and release notes

Minimum Qualifications:

Bachelor’s Degree (Technical Communication, English, or related field preferred) preferred but not required

Minimum 1 year experience in technical writing

Minimum 1 year experience in UX writing preferred

Experience with Google Docs

Experience with Microsoft Office (Word and Excel)

Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills

Ability to present and break down complex technical concepts in an easy-to-understand manner

Intermediate knowledge of HTML/CSS preferred

Self-motivated with excellent time management and organization skills

Ability to write collaboratively or independently

Ability to adjust to shifting priorities in a fast-paced environment

Familiarity with writing English for a global audience

Knowledge of Zendesk and Jira preferred

Experience with Agile software development methodology preferred

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.