Customer Service Manager

NOJA Power manufactures and supplies medium voltage switchgear products to over 100 countries globally. The Group operates from the Head Office and Manufacturing facility in Murarrie, Brisbane with Factory and Offices in Brazil, Canada, UK & USA.

We are seeking applications for the position of Customer Service Manager for our Manufacturing facility in Murarrie, Brisbane.

Reporting to the Contracts Manager, your key responsibilities include but not limited to:

Work closely with Contracts Manager to develop and review customer order processing procedures ensuring operational efficiency within the team

Assist Contracts Manager to provide feedback to the team members and assisting with recruitment as and when require

Process after-sales services orders and follow up customer satisfaction, ensure performance of goods purchased and improve services provided

Work closely with the Business Development Managers to process Domestic and International Sales orders as per the customer expectations;

Prepare Order Confirmation and Price calculation via SAP B1 system and send to customers for approval;

Prepare shipping documents including Commercial invoices and Packing lists via SAP system and send to customers for approval;

Letter of Credits payment claims;

Coordinate domestic and international freight with freight agents;

Liaise and update the customers regularly on deliveries of shipments;

Work closely with the sales team, production team and warehouse team to manage the execution and delivery of the Sales Orders to meet Customers expectation.

To be successful in the role, you should possess:

• Bachelor Degree in International Business with 2 years experience

• Administration and International logistics experience

• SAP experience will be highly regarded

• Demonstrated experience in MS Office (especially Word & Excel)

• Excellent communication and time management skills

• Team engagement

• Applicants with International business or Logistics or Commercial degree are encouraged to apply

• Brisbane based with the right to work in Australia

This role will provide you the challenges and rewards you have been searching for.

Applications should be sent to:

NOJA Power Switchgear Pty Ltd

16 Archimedes Place, Murarrie QLD 4172

Ph: 07 3907 8777

Email:

Summary of role requirements:

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role

Expected salary: $70,000 per week

Full time