Field IT Support Specialist

Overview:

At CheckVideo, we are changing the way people interact with and use video cameras. Our products help tens of thousands of customers stay safe and secure every day. With solutions that include advanced AI technology, we protect everything from airports to schools. Join the team that has been innovating in security for over 20 years and make a difference every day.

We are looking for an Application Engineer that will join our team in Falls Church, Virginia. You will be working closely with our integration partners to define project scope and schedule, design the right solution, create and submit CAD drawings (training provided), oversee the installation and commissioning of the system and train customers on all aspects of the system. You will also interface with the product development and QA team to provide feedback from the field and evaluate/test new features and functionality. The ideal candidate will have the experience or technical foundation needed to become a subject matter expert in our solutions and support customers through design and successful deployment. The position involves up to 20% travel to customer sites in the US and Canada.

Responsibilities:

Become a subject matter expert on Kastle’s video products and solutions.

Design video surveillance systems that incorporate best practices and video analytics.

Advise with setup and tuning of video analytics systems.

Design and document interfaces of video cameras with access control, alarm panels and audio.

Manage commissioning and field installation for large projects and ensure it meets performance standards.

Train users on system operation and maintenance procedures.

Diagnose field equipment and provide guidance for troubleshooting.

Participate in product improvement, development and testing

Qualifications:

Bachelor’s degree in an Engineering, Science, IT, or related field

At least 2 years of experience with Windows PC installation, assembly and diagnosis

Experience with communication equipment such as switches and routers with in-depth knowledge of IP networks

US Citizenship and the ability to obtain VA DJCS or equivalent security professional registration is required.

Proficient in troubleshooting, problem solving and time management

Highly organized with superb customer service mindset

Excellent verbal and written communication skills

Company Overview:

At CheckVideo, we are changing the way people interact with and use video cameras. Our products help tens of thousands of customers stay safe and secure every day. With solutions that include advanced AI technology, we protect everything from airports to schools. Join the team that has been innovating in security for over 20 years and make a difference every day.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement:

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Permanent