GROUP OPERATIONS MANAGER

Requisition Number

1393722BR

Experience

7-12 Years

Job Description (Posting).

Responsibilities

Sets the direction for the entire Projects team, builds and leads a vibrant team

Creates and manages a strong team of Project Managers

Creates, Contributes and Implements the best practices

Develops and lays down processes and procedure for the organization

Contributes to business growth by expanding and enhancing current service offerings

Awareness of and understands various Project Revenue Models

Monitors the progress of all projects and deliverables

Owns and is accountable for scope, effort, budget and delivery

Drives continuous improvement in project deliveries and individual / team performance. Towards this, measures and analyzes deliveries and performance across projects and timeline.

Contributes to annual planning of PMO and then executes it meticulously

Is proactive and the ultimate escalation point on all matters related to all programs undertaken and team management

Will look at Process efficiency and innovate methodology with a view to maximize value provided to the business units

Establishes and maintains excellent relationships with customer / Business Units

Viewed and perceived as a Role model and a genuine Team Player

Managing & Reporting Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders

Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly

(1.) To identify attrition percentage in accounts and take up initiatives to reduce the same (2.) To perform value addition activities (CIP and SIP) and implement strategies to improve productivity. (3.) To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives. (4.) To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT) (5.) To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews (6.) To ensure generation of an account level EE and EN revenue (7.) To ensure absorption of freshers as per the defined account targets

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-USS-SERVICE DESK