Process Associate

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care.

Responsibilities

• Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.

• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.

• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, payment, disputes, explaining charges, handling fraud, online transactions and handling fees or rates

• Customer Service for American consumer credit card customers

• Use of CRM tools and documenting detailed information

• Ability to utilize the tools properly to efficiently resolve the customer’s issue

Qualifications we seek in you!

Minimum Qualifications

• At legal age by the time of application

• High School / Senior High School graduates are accepted, College graduates are preferred.

• Ability to perform in a fast-paced and high-volume service center

• Ability to multi-task alongside compliance to the process

• Shall pose no challenges in adhering to work schedules.

• Flexible to work in any schedule.

• Excellent Data Entry Skills

• Detailed Oriented

Preferred Qualifications/ Skills

• Able to demonstrate understanding while improving chance to create rapport with the customer.

• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards

• Displays excellent English oral and written communication skills - using accurate grammar with smooth flow.

• Displays excellent problem solving and decision-making skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: