Manager, Member Education & Committee Services

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Manager, Member Education & Committee Services

Division/Dept:

Standards Membership and Services

The Manager, Member Services Education & Committee Services position defines, develops and delivers Standards Development-related educational/training programs and services for CSA members, standards development staff and key external interest groups. They create and implement CSA membership initiatives to meet the strategic objectives to address member recruitment, outreach, recognition and retention.

Responsible for managing the member programs (YP, consumer, students, DEI)

Develops, manages and delivers standards member training and other educational services

Supports activities related to recruitment, onboarding, engagement, retention and recognition of members

Engages with staff, members, and external interests to provide guidance and direction on standards development process and committee management

Outreaches to external interests to promote standards and address public queries

Supports in review of member database, monitoring and reporting

Principal Duties & Responsibilities

Understanding the Business

Responsible for managing member programs, particularly in relation to developing and implementing initiatives for member recognition, recruitment and training. Supports and assists project managers with committee member recruitment, recognition and training initiatives

Manages and delivers member/chair training modules either in person or via Webex. This includes setting scheduled member training sessions throughout the year, providing ad-hoc specific training requirements upon requests from Program areas and compilation of all the member orientation and welcome materials

Develops the content for communication materials on Member Training programs. This includes member orientation materials, training aids, procedural documentations, presentations, website promotions and member correspondence

Conducts research and analysis of standards development education needs for committee members, chairs and staff that align with Directives Series 2 and Directives 3.1 Project Management Handbook. This includes identification of gaps in knowledge, skills, and competencies to further refine member training programs and new products such as games-based technology

Provides support and guidance on the following member activities

Member recruitment

Member on-boarding activities, issues, and processes

Membership monitoring and data integrity

Member development and training

Member recognition planning

DEI strategies

Liaises with committee members, external interests and standards development staff to help coordinate and facilitate outreach and networking links

Working Well with Others

Provides guidance on committee structure around matrix structure and categories, committee terms of reference and interpretation and application of rules governing standards development and committee management/participation..

Develops and maintains credibility and trust externally with a wide and diverse audience of key members and external interests.

Assists with customer, member and public queries on standards.

Assesses incoming committee membership requests from the public and existing members and directing these to the appropriate program area for consideration and suitable matching.

Delivering Results

Supports strategies, plans, and tactics to drive member growth, engagement and participation.

Manages member programs and services promoting diversity, inclusion, and equity throughout the membership and committee activities.

Actively engages in members recruitment and outreach, onboarding and onboarding, and training.

Develops and delivers training to members and standards staff, ensuring continuous learning and

Monitors, manages and reports on CSA membership, member data, engagement, feedback survey, complaints.

Ensures methodologies, operating procedures, tools and resources are in place for staff and members.

Preferred Education & Experience

Undergraduate University degree in Education, Business or, Certification in the field of educational design, adult education or, training & development

5 years or more experience in a business or not-for-profit environment, with specific evidence of management skills

Knowledge and experience with membership and association issues

Knowledge of facilitation practices and public participation techniques

Knowledge and experience in association membership & committee operations

Knowledge of technical training around CSA business rules supporting our standards electronic tools such as eballoting, Members Only Area, Public Review, and member database management

Knowledge and skill in developing training & education programs, adult education programs, education materials

Knowledge of Standards Council of Canada accreditation policies

Strong knowledge of CSA Policies and Procedures around copyright, privacy, association bylaws, conflict of interest, competition laws and other legal matters impacting member participation

Excellent project management skills, ability to self-manage and to manage multiple projects simultaneously

Well-developed problem solving, consensus building and relationship management skills

Strong written, presentation and group facilitation skills with experience in training techniques

Strong communication skills both written and oral

Applicants with proficiency in French will be given special consideration.

This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to interact well with other employees and work overtime, as necessary, is required.

#CSAstandards

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process.

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