Supervisor, Pharmacist

Position Summary:

At Empower, the role of Pharmacist Supervisor is pivotal in shaping the daily dynamics of our pharmacy. This position is crucial to ensuring the seamless operation and effectiveness of our pharmacy services, directly contributing to the health and wellness of our patients. As the guardian of our pharmacy's efficiency and accuracy, you will be entrusted with overseeing everything from pending releases to addressing patient concerns, embodying our commitment to delivering exceptional service.

In this role, you will be at the heart of our operations, orchestrating the daily workflow and aligning it with our broader mission of creating innovative medications that improve lives. You'll monitor key performance indicators and resolve dispensing delays, all while fostering a collaborative and innovative environment that encourages continuous improvement. Your leadership will directly impact our ability to meet and exceed our customers' expectations, embodying our commitment to delivering exceptional service.

As a leader, you will guide and mentor a talented team, providing them with the support and opportunities they need to thrive within the organization. Your expertise and dedication will be key to ensuring that Empower remains compliant with all relevant laws and regulations, while also contributing to the development of new strategies that enhance efficiency and productivity. You'll play a vital role in upholding our company culture and creating a workplace that embodies our values.

Empower is not just a pharmacy; it’s a place where innovation, leadership, and patient-centered care converge. If you're passionate about making a difference, leading a dynamic team, and being part of a forward-thinking organization, this role offers an incredible opportunity to be part of something truly impactful. Join us and help us continue our mission of empowering people to live healthier, happier lives.

Duties and Responsibilities:

Oversees day-to-day Pharmacy operations at the North Campus to ensure the pharmacy operates efficiently and effectively.

Monitors pending releases, out-of-stock (OOS) inventory, and partial order sheets, ensuring that pharmacist communication is maintained, and orders are processed timely and accurately.

Examines delays in the dispensing process and resolves the issues in a timely manner.

Creates and manages the weekly work schedule for pharmacy staff and processes requests for Paid Time Off (PTO) and schedule adjustments, ensuring adequate coverage.

Monitors and tracks Key Performance Indicators (KPIs) to assess and improve the accuracy, efficiency, and effectiveness of pharmacy operations.

Creates and manages the phone schedule for the VIP line, ensuring VIP providers’ inquiries and requests are handled promptly and professionally.

Collaborates with the IT department to address and resolve any technical issues related to the dispensing process and other pharmacy systems.

Acts as a Dispensing point of contact and address interdepartmental questions and concerns, fostering effective communication and collaboration.

Fosters a collaborative and innovative work environment, encouraging creativity and continuous improvement within the team.

Provides mentorship and professional development opportunities to team members, supporting their growth and success within the organization.

Evaluates employee performance, provides feedback and coaching as needed. Prepares performance evaluations for employees.

addresses performance concerns and develops pharmacist training materials.

Addresses and resolves any patient pick-up issues and handles escalated patient concerns, maintaining a high level of customer service and patient satisfaction.

Provides guidance and answers to legal and regulatory questions to ensure compliance with pharmacy laws and regulations.

Provides input on and implements strategies to enhance efficiency and productivity.

Ensures that the pharmacy complies with all federal, state, and local pharmacy laws and regulations.

Promotes a collaborative work environment and positive company culture.

Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to see, hear and speak. The employee is often required to stand and walk for a significant amount of the workday and frequently use their hands and fingers to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, lift, and to stoop, kneel, crouch or crawl. Employee must be able to lift up to 30 lbs.

Knowledge and Skills:

Thorough knowledge of Texas Pharmacy laws, regulations, and industry standards.

Excellent negotiation and conflict resolution skills.

Excellent time management skills with a proven ability to work independently.

Strong analytical and problem-solving skills.

Acts with integrity, professionalism, and confidentiality.

Proficient with Microsoft Office Suite or other related software.

Flexibility to work extended hours or weekends when needed.

Key Competencies

Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.

Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Resourcefulness: Secures and deploys resources effectively and efficiently.

Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

Ensures Accountability: Holds self and other accountable to meet commitment.

Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Performs other duties as assigned.

Experience and Qualifications:

Bachelor of Science in Pharmacy (BPharm) required.

Doctor of Pharmacy (Pharm.D.) degree preferred.

2-5 years minimum of previous pharmacists experience.

1-3 years in a leadership role within the pharmaceutical manufacturing industry.

Benefits:

No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden

Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels

Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family

Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family

Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off

Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions

Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance

FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)

401K Dollar-for-Dollar Up to 3%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 3%

Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time

Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options

Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck

Additional Voluntary Benefits

Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury

Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays

Critical Illness: Protect your finances from the expenses of a serious health issue

Short-Term Disability: Protect your income during illness or injury with short-term disability coverage

Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage

Legal Services: Access professional legal assistance to address concerns confidently

Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit

Pet Insurance: Care for your furry family members with our pet insurance coverage

Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being

Permanent