Kohler Signature Store Customer Service Coordinator

Overview:

The position of Customer Service Coordinator seeks to enhance the experience at the Kohler Signature Store in a manner that surprises and delights the consumer and creates a gracious experience that exceeds practical need.

Responsibilities:

Coordinate product orders subsequent to product quotation and order entry stages - Including procurement from vendors when required, tracking vendor purchase orders, scheduling product delivery by First Supply or third-party services and communicating order status to the sales associate and/or customer as necessary

Coordinate warehousing, including inventory and stock of product, and delivery of Kohler Signature Store product with First Supply locations including the primary Kohler Signature Store warehouse facility as well as any other participating locations utilized for transfers and deliveries

Conduct customer follow up as necessary to address customer issues, assess customer satisfaction and promote new or additional sales of products and services

Maintenance of in-Store product inventory - Including verifying product inventory levels on a minimum monthly basis and placing replenishment orders as well as conducting periodic inventory as required by the First Supply finance department

Coordinate and conduct training on First Supply systems and standard operating procedures including WebUI and any other systems or processes required for in-Store operations

Deliver exceptional service in a manner that meets Kohler Signature Store and First Supply profit objectives including but not limited to minimizing delivery costs, minimizing rate of returned product outside of manufacturer defects, maximizing gross profit by supporting Store sales growth

Qualifications:

Experience in customer service or sales environment required

Knowledge of plumbing products, sales, installation or service required

Computer knowledge and skills with the ability to learn First Supply's business system

Possess critical thinking skills with the ability to evaluate and utilize information including but not limited to customer preferences, vendor information, company capabilities, and design aesthetics

Ability to communicate information and ideas effectively with vendors, customers and internally by telephone, e-mail and in person

Ability to read, speak, understand and write English

Ability to add, subtract, multiple and divide all units of measure

Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About Kohler Signature Store By First Supply

The Kohler Signature Stores are state-of-the-art kitchen and bath showrooms that deliver a distinguished Kohler experience where designers and homeowners can get hands on experience with hundreds of products! Solely owned and operated by plumbing distributor First Supply, these kitchen and bath showrooms provide expert consultation services and allow homeowners to step into fully designed suites featuring products exclusively from the Kohler brands.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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