MGR - HOUSEKEEPING

Overview:

Under the direction of the Assistant Executive Housekeeper, incumbent is responsible for supervising / managing / overseeing the housekeeping, laundry and common areas staff and for ensuring staff interaction with all guests is positive and friendly.

Responsibilities:

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures

Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible

With assistance from Director of Housekeeping and Housekeeping Managers, manages the property’s Hotel Housekeeping Department in all daily operations

Creates a culture of high ethical standards, integrity and service at all times

Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly

Implements systems that help anticipate the needs of our guests

Seeks opportunities to improve performance, and implements action plans for improvement

Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product

Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals

Creates a culture of accountability through quality control metrics for Housekeeping performance

Ensures that all Housekeeping employees have excellent initial and ongoing training

Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions

Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).

Ensures integration and teamwork for the department in a positive environment

Participates in quality assurance program and helps Housekeeping achieve a top-tier rating

Assure all safety policies and procedures are followed

Assists in the purchase of linens and housekeeping supplies through performing inventories

Conduct scheduling for all housekeeping employees

Works closely with vendors to assure proper pricing, delivery and maintenance

Is responsible for overseeing the completion of room projects

Utilize device/HotSOS to place requests for Housemen and other departments

Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate execution

To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

Other duties as assigned

Qualifications:

High School diploma, GED, or equivalent required

Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor

Bilingual in Spanish preferred

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Permanent