Case Manager

Job Description

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD’s headquarter office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional age youth, seniors, and other special populations such as individuals with disabilities.

Job Summary: LFCD is seeking a qualified candidate for the Employment Programs for WIOA AJCC and OSY (Out of School Youth). This candidate will be working closely with Refugees, Adults, and Dislocated Workers. The purpose of the program is to provide Training & Job Placement and to enable employment program. Clients are to achieve self-sufficiency by obtaining the necessary credentials, education, on-the-job training, experience, and job skills to secure employment in professional and skilled career fields. This position is responsible for interfacing with local employers, training providers, external organizations, and internal LFCD departments; especially all AJCC and Business Centers. The position’s duties include outreach recruitment for eligible participants, providing orientation, intake assessment, Individual Employment Plan (IEP), Career Development Plan, case management, On the Job Training, Individual Training Account/Vocational Training counseling, job placement, providing ongoing support to these individuals, follow up and retention services, monthly report. Program activities and strategies include long-term career advancement for each participant; understanding the hiring and business development needs of each employer; the compliance requirements of funders; and the many subtle factors that can influence each individual’s ability to thrive and advance in the workplace. This position reports to the Employment Site Supervisor.

Roles and Responsibilities:

Outreach into the community to provide program information. Attend the resource fair to recruit Sacramento residents’ older youth, adults, dislocated workers, and newly arrived immigrants, and promote the program; create flyers and promotional materials.

Lead job readiness workshops, job orientation session, interview, one-on-one and small group counseling; develop a resume, cover letter, and individual employment plans, identifies participant needs to determine appropriate job interest and job match to secure job placement; provide labor market information, and job fairs, job clubs, and job referrals; maintain sign-in sheet record and input onto CalJOBS system or tracking system.

Quarterly follow up with all AJCC and OSY clients.

Cultivate and maintain the business relationship with employers and provide them On the Job Training (OJT) information; maintain existing employment contracts and continue to develop new businesses in the local area to expand employer’s directory; conduct surveys with employers and participants following placement to ensure job stability.

Provide intensive services to participants including intake assessment, certification, and obtaining supportive documents for enrollment into the program; develop Individual Employment Plan (IEP), identify career goals, develop Career Development Plan, prepare the assessment, and make appropriate referrals; provide 12 months of job retention services.

Counsel clients individually and in groups for addressing barriers, job search strategies, interviewing skills, and other topics to assist program participants in entering the job market, retaining employment, and/or advancing in their job or career.

Communicate with training providers and ensure ITA requests are submitted in a timely manner; perform tracking of participants, input data, daily log, monthly case notes, monthly report, and all other activities in the CalJOBS system or program tracking system.

Upload eligible participants' information and documentation into the related database (CalJOBS).

Conduct monthly site visits, job retention, and supportive services; prepare program monthly activity reports to the Site Supervisor. Prepare questionnaire for monthly reports to Site Supervisor.

Other duties as assigned by the Site Supervisor.

Requirements and Qualifications:

A Bachelor’s degree or equivalent is required in a related field; bilingual is preferred; must have at least 2 years of experience providing employment direct services and coaching.

Self-starter, ability to work with minimal supervision; excellent communication, community relations, networking, and public speaking skills.

Demonstrated ability to work with families, women, and children without discrimination towards people of diverse cultures, races/ethnicity, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.

Knowledge of the human services needs of the local job market is a plus.

Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.

Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.

Proficient computer skills in MS Word, Excel, PowerPoint, database management, and Internet browsers.

Must have a valid California Driver’s License, clean DMV record, and proof of current auto insurance and registration; must pass a background check.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; moving objects up to 25 pounds.

Compensation:

Salary is based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance.

To Apply: Submit your cover letter and resume. This position is open until filled and may be closed at any time.

Lao Family Community Development Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).