Assistant Box Office Manager

Job Summary:

Venue: O2 Institute Birmingham

Company: Academy Music Group

Location: Birmingham

Reports to: General Manager

Working hours: Full-time

Contract type: Fixed term contract, expected duration until Jan 2025

Role

The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.

Our team

O2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

Experience in a box office environment within the live entertainment industry

Knowledge in using digital ticketing platforms

Proven track record in customer service

Proficient in Microsoft Office packages

Good communication and diplomacy skills

What we need

Client and customer service experience

Enthusiasm for the live events industry

Flexibility to work irregular hours (weekends/evenings/public holidays)

Willingness to build positive working relationships

A proactive organiser with clear attention to detail

What you’ll be doing

Support an efficient and smooth box office service

Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments

High quality customer service

Maintain first-rate relationships with clients, partners and audiences

Ensure accurate and timely sales of all ticketed events

Monitor ticket allocations to maximise sales through Ticketmaster

Make sure all paperwork and reporting is completed and professionally retained

Supervise casual box office employees as required

Proactively administer all accessible ticketing requirements and communications

Financial reporting and administration

Reconciliation and cash management

Maintain ticket stock and Ticketmaster equipment

Support the Company’s charitable and guest ticketing services

Troubleshoot and report technical issues

Work collaboratively with the venue team, partners and Company head office

Publicly represent the venue and Company in a professional manner

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Reality check

While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.

Our company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. #AMG #LI-SL1

JR-69974