Product Manager

Overview

Smartling, a leader in using artificial intelligence to revolutionize translation and localization services, is seeking an experienced Product Manager who can take charge and work with our customers and internal stakeholders to define and build features to optimize work. As a profitable, fast-growing company backed by the prestigious Battery Ventures, we're more than just a business; we're a purpose-driven team dedicated to breaking down language barriers worldwide. In this role, you will play a pivotal role in driving the development of the Smartling platform. You will work directly with engineering, service and customer teams to build requirements and shape the future of our tools for customers. Join us on our quest to transform how the world’s leading brands create multilingual experiences their customers love.

You Will

Be responsible for driving our vision and working with your engineering team to deliver user-friendly features

Regularly engage with customers, users and internal business stakeholders to surface insights and problem statements to inform the Vendor Experience’s roadmap and vision

Partner with your engineers and designer to define and finalize feature requirements

Own, define and execute on your Roadmap - aligning it to the company strategy

Validate and prioritize all incoming feedback to find features that will help us achieve our vision

Support our Customer Success and Support teams with any customer questions

Work with our Documentation and Training team to develop internal and external communication material

Stay up to date with competitor tools and offerings

You Have

3+ years of product management or project leadership experience.

Technical experience in understanding data tools such as Looker and MySQL

Technical experience and a thorough understanding of file types such as JSON, XML, and HTML

Understanding of Product Design fundamentals and SaaS User Experience patterns

Ability to clearly and effectively communicate with different stakeholders - connecting with customers, end users, vendors and internal teams

Experience investigating user problems and needs and translating them to actionable themes that drive towards the Product Vision

Comfort level making decisions with the knowledge at hand

Experience partnering closely with design and engineering - getting to know the details of the design and technical solution

Prior experience in prioritizing features and working with development teams in defining requirements and developing a Roadmap

A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

Previous experience working with localization software or involvement in localization processes

Technical knowledge - understanding the development of web apps, both Backend and Frontend

You are

Systems thinking - you are excited about working with complex interconnected systems

Curious - you are a lifelong learner - constantly ask questions to dig deeper into use cases and how our technical solution could work

Visionary - you can clearly articulate a vision for our platform and produce a clear roadmap on how to get there

Leader - you are ready to lead and inspire teams across multiple departments to deliver on your Vendor vision

Enthusiastic - you are ready to dig in and be the driving force! - get messy, experiment, and learn from the features you release

You Will Enjoy

Freedom - we are remote first

Growth - an opportunity to learn and advance your career

Wealth - we offer a competitive salary and 401(k) + company match

Wellness - medical, dental, and vision insurance for you and your family

Balance - flexible PTO + 11 holidays; generous parental leave

Culture - an energetic, value-driven, and fun culture and team spirit

Bonus - employee referral program and Apple equipment

We are considering candidates based in Eastern or Central time zones at this time.

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

We use E-verify platform for the work authorization verifications.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

The US pay range for this role is $100,000 - $130,000. Final offer amounts are determined by multiple factors, including geographic location, candidate experience and expertise, and may vary from the amounts listed.