Practice Support Assistant

Practice Support Assistant

Title: Practice Support Assistant

Salary: £23,400 per annum plus company benefits

Location: Windmill Green, 24 Mount Street, Manchester M2 3NX

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday – Friday 9am-5:30pm

Break: 1 hour lunch, unpaid

Work model: Fully onsite

Williams Lea seeks a Practice Support Assistant to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide.

Purpose of role

The Practice Support Assistant will perform all operations requested by a customer without direct supervision. This includes, filing, file opening, e-bundles, encrypting of disks, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.

The Practice Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

Key responsibilities

Delivering an exceptional electronic and hard copy file management service

Return or add documents to existing client files

Work with the practice management system to log and record documents

Handle and administer closed files as requested

Filing and file housekeeping

Understanding and processing of principle documents

Maintain all filing and work areas in a tidy and orderly manner

Collect file and documents from client areas and return files to shelves

Sort, scan, rename, distribute incoming mail department fee earners

Maintain equipment to a good working order and troubleshoot problems, place service calls when needed

Prioritise jobs and run them to meet customer requirements and deadlines

Provide photocopying, scanning, and printing as per customer instructions

Collect and accurately input monthly forecast information

Collect and complete any information required for billing or client charge back data

Ensure that job requests are tracked on system properly before beginning new request

Understand and comply with Practice Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas

Deal with court filings and ensure key dates are kept on the client system

Dealing with client portals and supplier portals for documents (Land Registry, NHSR, Companies House etc)

Extensive computer and data related tasks

Usage of internal and external portals/systems

Adding contacts to the clients database

Deal with any customer enquires in a prompt and efficient manner

Accept requests for work, notifying customers of estimated completion time as appropriate and in line with service level agreements

Communicate with customers on job or deadlines issues

Personal Attributes

Adopts the company values – Teamwork, Integrity, Passion and Success

Demonstrable commitment to exceeding expectations and goals

Exemplary customer service skills

Excellent personal presentation and communication skills

Has an energetic and positive approach

Is innovative and can spot an improvement opportunity

Has the ability to empathise and understand the customer’s needs

Has exceptional communication skills

Appreciates and values each other’s differences

Always considers the best interests of the company, colleagues and customer

Has a diligent work ethic

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday plus bank holidays

Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Gym memberships

Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .

R241001316