Senior Associate, Network Specialist, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Description

Provide daily technical support for the bank's data networks, ensuring smooth operations and prompt resolution of any network-related issues

Oversee and supervise network service providers to deliver high-quality services, adhering to agreed-upon Service Level Agreements (SLAs)

Take ownership of production problems under the network team, coordinating with relevant stakeholders to ensure timely and effective resolution, minimizing any adverse effects on business operations

Collaborate with regional teams to plan, review, and implement change requests related to the core network, ensuring seamless integration with existing infrastructure

Manage network service delivery to meet SLA commitments and industry best practices, maintaining a high standard of service quality

Ensure that infrastructure services delivered under the network team comply with audit and information security requirements, safeguarding the bank's data and customer information

Conduct thorough capacity planning exercises to meet present and future business requirements, ensuring the network infrastructure can accommodate the organization's growth

Maintain and execute network team-related disaster recovery plans to ensure business continuity and minimize downtime during critical events

Actively participate in network team-related projects and initiatives, providing valuable insights and technical expertise to drive successful outcomes

Requirements

Bachelor's degree or above in Information Technology or a related discipline

Minimum 5 years of relevant working experience in managing and supporting complex data networks in a banking or financial services environment

Holder of Cisco CCNP/CCIE certification, which will be considered a strong advantage

Proficiency in supporting Cisco (Nexus, VPN, ACS, WLC & ISE), Infoblox, F5, Arista, Huawei, Nagios, Netbrain, Checkpoint, and Palo Alto systems

Strong analytical skills in network troubleshooting, fault isolation, and rectification

Experience in Cisco ACI and SDA will be an added advantage

Knowledge of banking technologies will be considered a plus

Excellent verbal and written communication skills in English and Chinese (both Cantonese and Mandarin), enabling effective communication with staff at all levels

Demonstrated customer and business focus with a positive working attitude and the ability to be a good team player

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Schedule: Full-time

Travel: