Mandarin - Technical Support Agent

First point of contact for all users calling for Helpdesk Support hotline.

Deals with hardware and application support queries and issues reported to the support desk

Take ownership and responsibility of issues from start through to a successful resolution

Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.

The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.

Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.

Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.

Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

Qualifications

Can Start Asap

Can speak Mandarin and English fluently

Can work Onsite in Ortigas

With Helpdesk or TSR experience preferred

Atleast 1-3 years experience