Filed Service Engineer

The Field Service Engineer is responsible for the vital work of maintaining diagnostic tools, which directly influences patient health and well-being.

This position is part of the Service Organization and will be fully remote.

You will be a part of the Field Service Team reporting to the LEADER and responsible for ensuring optimal performance of the equipment.

This position services the INSTRUMENT in a fast-paced environment

In this role, you will have the opportunity to:

Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of equipment, including providing excellent and efficient service to customers, along with technical training on products.

Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.

Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.

Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.

The essential requirements of the job include:

Associate degree or equivalent military experience 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation

Hold a current valid driver's license and good driving record over the last three.

Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).

Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).

Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.

Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

It would be a plus if you also possess previous experience in:

2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.

Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention

A technical college major such as biomed, engineering, or related