The Inside Sales Representative will play a fundamental role in achieving our
ambitious customer acquisition and revenue growth objective by promoting sales to our Customer/Dealer network. The ultimate goal of this role is to develop, maintain, and advance accounts by regularly contacting customers. The ideal candidate is comfortable making a high volume of calls per day, generating interest, qualifying prospects and closing sales.
Duties and Responsibilities
• Seek sales opportunities through lead follow-up, making outbound sales calls and emails.
• Analyze business intelligence data to identify potential sales and margin growth opportunities
within assigned region/division.
• Achieve quarterly sales quotas by growing sales/gross margin with assigned accounts.
• Grow technology adoption and usage rates by ensuring assigned customers understand and
know how to utilize our digital tools such as Watsco Ventures, Warranty and e-commerce
platforms.
• Assist accounts with pricing, marketing programs and technical support.
• Work with Business Development Managers to on-board new accounts with the intent to take
over the accounts fully within 24 months.
• Attend product and sales training meetings as required.
• Perform other duties as assigned.
In addition to the above responsibilities, this individual is held accountable for all other duties as
assigned.
Qualifications
Required Qualifications
• Proven customer service experience
• Strong phone presence, listening and presentation skills. Ability to manage a high volume of calls
per day.
• Demonstrated computer skills and adaptability to new technology.
• Ability to work independently and in a team setting.
• Ability to meet assigned goals and objectives in designated time frames.
• Demonstrated aptitude for continuous learning. Able to learn, teach and lead.
• A willingness to learn and grow with our Company.