Service Coordinator

Service Coordinator - Mechanical Services

Location:Phoenix, AZ

Job Type:Full-time, Permanent

Summary:We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years of experience coordinating services. This position is crucial for managing and dispatching services effectively, ensuring operational excellence and customer satisfaction.

Key Responsibilities:

* Coordinate and dispatch technicians to service calls and project sites, ensuring efficient allocation of resources.

* Manage service schedules, respond to client inquiries, and provide timely updates to both customers and team members.

* Maintain and manage detailed records of service requests, dispatch activities, and communications.

* Work closely with service managers and team leaders to identify and resolve scheduling conflicts or other operational challenges.

* Ensure compliance with all company protocols and industry standards in service coordination.

* Provide exceptional customer service, acting as a key point of contact for client interactions.

* Assist in the development and improvement of dispatch and service coordination procedures.

Qualifications:

* Minimum of three years of experience in a service coordination or dispatch role within the commercial mechanical contracting industry.

* Demonstrated ability to manage multiple tasks and prioritize in a fast-paced environment.

* Strong organizational skills with a keen attention to detail.

* Excellent communication skills, capable of effectively interacting with clients, technicians, and management.

* Local candidate with a stable and verifiable work history.

* Proficient in using industry-standard software for service management and dispatch.