Dental Front Desk Specialist

Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees. Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.

Job Summary:

The Dental Patient Services Specialist is dedicated to the Center's mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay. The vision of Community Health Network is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients. The values of the Center are transparency, empathy, quality, and value.

A Dental Patient Services Specialist [DPSS] focus is to provide the utmost highest quality of customer service care by interacting with patients, patient's families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of CHN. Each DPSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.

Duties and Responsibilities:

Provides a high level of customer service within all interactions with patients, patient's families, community partners, and fellow co-workers

Staying informed of all P&P of CHN within scope of work to appropriately answer calls and accurately delivering correct information to the caller

Responsible for ensuring courteous and timely telephone service, patient scheduling, registration, patient flow, check in and checkout

Properly document all communication with the caller in the appropriate area and route messages to correct recipient

Maintain patient confidentially in all areas of operations and adhere to CHN policy’s when releasing protected health information (PHI)

Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management.

Resolve problems in a timely and accurate manner, reflecting a helpful and professional customer service attitude

Scheduling

Maintain a set knowledge of the OpenEMR [EHR system] to help register scheduled patients and ready the electronic patient chart for the provider encounter. This also involves noting any changes in patient information in the electronic patient record to convert an encounter for all dental locations

Confirm and ready incoming patient charts for next day appointments

Interview patients to obtain basic demographic information and update patient charts as needed

Triage telephone calls; demonstrate good working knowledge of difference between dental emergencies and routine care

Provide patient a Good Faith Estimate over the phone or in person when scheduling

appointments

Schedule appointments for dental providers adhering to set parameters, monitor cancellations and reschedule appointments

Apply the Center’s sliding discount scale and understand insurance plans, working

with insurance representatives to finalize patient payment plans and fees

Reviews patient's accounts to provide patient with all pertinent information prior to their appointment

Reviewing established patient charts to ensure all documents [i.e. ID, consent, and demographic forms] are present and up-to-date; if they are not maintain a list to ensure patient's information is updated upon arrival

Maintain the physical condition of the waiting area and patient bathroom

Assist hygiene providers and coordinate patient recall system

Arrival of Patients

Make sure all patient's sign-in and document all appropriate information set by the manager

Prepare New Patients forms to patient to complete upon arrival and maintain compliance for continuous quality efforts

Assist patient in completing medical history if needed

Review with the patient of all the information which is being collected on the registration forms [i.e. patient portal, permissions, and etc.] before/ after the patient completes them

Assure accurate and timely collection and data entry of required patient demographic, insurance, and household income information

Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seen

Checkout of Patient

Provide the patient with a copy of their Good Faith Estimate or Treatment plan before scheduling for dental services

Collect payment of fees for current and previous visits, provide receipt of payment to the patient, and respond to patient account questions

Schedules follow-up appointments and return to office [RTO's] when directed by clinical staff

Daily Close-out

Assure accurate and timely performance of end-of-day and other processing as required

Reconcile cash drawer with Open Dental report to ensure recording of all revenue collected from the patient

Safeguard cash and checks from collected payments

Ensure cash and credit card receipts are prepared and ready for transfer to accounting department by the beginning of the next business day

Required Skills/Abilities:

Working knowledge of computer applications such as word processing, spreadsheets, and email systems

Ability to work with office equipment computer keyboarding, printers, copiers, fax machines, and telephone systems

Ability to communicate clearly and effectively

Ability to work with people of all socioeconomic levels

Ability to record and transmit detailed information

Ability to interpret and comply with applicable policies and regulations

Ability to exercise good judgement in evaluating situations and making decisions

Strong team player with a focus on collaboration

Working knowledge of third-party payer systems: Medicare, Medicaid, and commercial programs

Ability to handle multiple projects simultaneously

Ability to use multi-line telephone systems·

Consumer advocate for quality health care and services

Preferred Skills/Abilities:

Bilingual ability in Spanish

Required Education and Experience:

High school diploma or GED

One year customer service experience in a medical or dental facility

Preferred Education and Experience:

None

Supervision Responsibilities:

None

Physical Requirements

Occasionally required to sit, talk, and stand

Frequently required to utilize hand and finger dexterity

Ability to reach, stoop, walk, and lift up to 50 pounds

Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focus

Work Environment:

BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)

Noise Level: Moderate

\Putting Our Heart into Your Care\

MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service. We currently operate in Brazoria, Harris, and Galveston counties.

MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.