Customer Support Representative II - Winter Haven, FL

Requisition Number

85043BR

Customer Support Representative II - Winter Haven, FL

This is a full-time, non-exempt position.

MAIN FUNCTION:

The Customer Support Representative II (CSR II) position is an integral part of the Customer Care team and reports to the Director of Customer Care. The CSR II is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSR II position also requires organization skills, detail orientation, analytical skills, effective communication and a customer-centric mindset. This role requires proficiency in all computer systems that support the order entry process.

Customer Service is a great way within ADM to move into Central Sales and then to Territory Sales.

KEY SKILLS & COMPETENCIES:

Excellent verbal and written communication skills

Exhibit professionalism and willingness to live our ADM values

Exceptional attention to detail

Results oriented

Critical thinking skills

Demonstrated team work

Dependable and accountable

Learning agility and flexibility to adapt to changeDESCRIPTION OF WORK PERFORMED:

Interactions to create positive customer relationships

Effectively manage targeted growth accounts

Accurately & efficiently enter customer orders

Provide timely order status updates to customers

Understand customer needs and demands to proactively manage supply chains and minimize delays

Analyze and creatively resolve issues related to order entry concerns

Prepare, submit, and monitor daily and ad hoc reports

Engage in a professional and collaborative manner with internal team members

Provide feedback and ideas to create better efficiency and processes

Multi-task in a fast paced environment

Knowledge of and adherence to all ISO procedures and requirements

Perform other duties as requiredREQUIREMENTS:

Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (3) years of relevant work experience. Equivalent combinations of education and experience will be considered.

Demonstrated capacity to excel within high risk, fast-paced work environment

Proficient in Microsoft Office tools including Word, Excel and Outlook with basic mathematics skills

Ability to assess business and financial risk and exercise sound judgment in making decisions

The ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.

Position requires sitting for prolonged periods of time, heavy phone use, and standing, bending, kneeling and operating a keyboard.

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:85043BR

Department/Function

Sales, Customer Service & Origination

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

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