Customer Service Representative

Customer Service Representative at Metal Supermarkets

Are you a highly skilled and motivated individual with a natural way with people? Do you have a passion for helping others and providing excellent customer service? Are you solutions driven and take pride in customer satisfaction? If you answered yes to these questions, then we have the perfect opportunity for you!

Metal Supermarkets, the world's largest supplier of small-quantity metals, is seeking an Inside Sales professional to join our rapidly expanding organization. With locations across the U.S., Canada, and the U.K., we are known for our outstanding customer service, fast and friendly service, and convenient metal solutions. As part of our team, you'll have the opportunity to work with a variety of customers and learn valuable skills in a stable industry.

Overview:

Do you enjoy meeting people and helping solve problems?

Are you looking for consistent learning and growth opportunities?

Do you thrive in a team environment?

Are you interested in being part of a locally owned company with the support of a major brand?

Do you value consistent schedules and compensation?

Welcome to Metal Supermarkets!

Metal Supermarkets New Orleans is the first Metal Supermarkets location in Louisiana. As part of our team, you'll be joining a company with a 35-year history and a fun and dynamic workspace. We believe in taking care of our employees and providing continual training and support. We consult with trade professionals and do-it-yourselfers, assisting in their material needs and working to find solutions. If you are focused on customer satisfaction, passionate about service, and motivated to learn, we can teach you the rest.

Benefits:

Advancement opportunities - The CSR position is developmental and has future opportunities for promotion to Inside Sales or Metal Working.

Training in operating our software, machines, and working with different metals

50% company group healthcare contribution to the premium for eligible employees.

401k plan for eligible employees

Bonus opportunities

A Day at Metal Supermarkets:

Each morning, we plan our day together as a team to ensure all client requests are served and answered promptly. As an Inside Sales professional, you'll spend your days providing metal solutions both over the phone and in person. Guided warehouse tours, hands-on material selection, and prompt answers are our specialty. Your ability to help each customer find their solution is why we would like you to join our team!

Key Responsibilities:

Acknowledge and respond in a timely fashion to all order requests, submitted quotes, and delivery follow-up

Build sustainable relationships and trust with customers through open and interactive communication

Recognize opportunities to generate sales leads and develop new customers

Support the achievement of sales targets, manage stock control and gross margins

Complete other assigned duties in support of operations

Assist in drop piece management and organization

Manage tasks and time effectively throughout the day

Learn the materials and product families that you are selling

Qualifications:

Customer service experience

Sales acumen

Computer skills, including typing, MS Office, and Point of Sale software

Clear communication and effective listening skills

Exceptional telephone skills and etiquette

Fluent in written and spoken English

Strong math skills - fractions, geometry, material utilization

Personal time and task management skills

Have you always had a natural way with people? Do you love to help? Are you good with your hands and value great customer service? Do you think “yes” before “no?” Are you solutions driven and take pride in customer satisfaction? These traits could make you the perfect fit for a job with variety and great compensation in a stable industry with a rapidly expanding organization.

Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient and knowledgeable. We’re passionate about service.