Food and Beverage Director

Time to invest in your career !

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Competitive salary plus Head of Department Bonus

Personal Development programmes designed to support you at every step of your career

Free, healthy and high quality meals when on duty

Grow your Career!

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

Discounted dental and health cover

High street discounts: with Perks at Work

Free car park

Subsidised Taxi between 12am and 7am

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Guest Experience Day: 1 night stay with breakfast and dinner

Modern and inclusive Team Member’s areas

We are looking for an experienced and inspirational leader to join the Hilton Birmingham Metropole as its new Food and Beverage Director. This position has opened up due to an internal promotion within the company. The hotel has several exciting and recently refurbished outlets including Gild lobby bar, Arbor Restaurant and the hotel's signature restaurant, Brightsmith on the Water. The Food and Beverage Director will be responsible for managing operations of all these outlets to deliver an excellent Guest and Team Member experience and commercial performance.

What will I be doing?

As a Food and Beverage Director, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Director will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all Food and Beverage Outlet operations

Maintain exceptional levels of customer service

Ensure compliance of brand standards

Recruit, manage, train and develop the Food and Beverage team

Manage guest queries in a timely and efficient manner

Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Develop menus with other members of Food and Beverage team

Accountable for monthly stock takes

Incentivise team members to maximize sales and revenue

Carry out annual and mid-year appraisals with Managers under your responsibility

Evaluate guest satisfaction levels with a focus on continuous improvement

Ensure communication meetings are conducted and post-meeting minutes generated

Be environmentally aware

Assist other departments wherever necessary and maintain good working relationships

Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Food and Beverage Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Management and/or supervisory Food and Beverage experience

Passion for delivering exceptional levels of guest service

Able to meet financial targets

Ability to comply with all Food and Beverage brand standards

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and self

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company

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Schedule: Full-time