Product Analyst

Duration: 12 months contract

Job Description:

The Enhanced Customer Solution (ECS) team looks to improve the customer experience by providing timely and relevant communications through digital mediums and self-serve applications. More specifically, the different experiences focused on within ECS are Natural Gas, Outage, Outbound Communications, Billing & Payment alerts, Service Alerts and Platforms, Customer Mobile App, Renewable Energy Distribution, and more! Each of these areas have dedicated scrum teams and leverage an agile framework to support the existing programs along with creating new ones.

This posting is for a Product Analyst position that will support existing teams and their associated product owners. This role will help understand our customer’s needs along with other business requirements to ensure optimal solutions are delivered. Additionally, the role will work closely with the development teams, testing, refining, and helping our business partners adopt the solutions through close engagement. Some of the more recent accomplishments launched from ECS include: Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc.

Responsibilities:

Some of the more recent accomplishments launched from ECS include: AWS, Jira, Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc

Experience:

· More than 6 years of experience

Skills:

· AWS,

· Jira

· Product

· Usage Alerts (email & text)

Education:

· Any degree in Computer Science, IT or a related discipline.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Uddesh

Email:

Internal Id: 24-10556