Customer Service Representative

Job Description

Job Summary

Are you customer-focused and outgoing? Do you enjoy working with the public? Do you have a people-pleasing personality? If you answered yes to these questions, then Solar Refrigeration & Appliance Service, Inc. has a job for you! We are a Whirlpool Factory Certified Care company, and we are the largest appliance service company in Louisiana. This position is available in our Metairie, LA office. We are looking for top talent to assist our established Customer Service Team. We do require previous office experience. The ideal candidate will possess high attention to detail, a willingness to learn, and superior organization skills. Previous call center experience would be helpful, but not required.

As a Customer Care Associate, you will be one of the main points of contact for many customers of Solar Refrigeration & Appliance Service, Inc. The Customer Care Associate will assist with providing the support needed to best fill our customers needs in a timely manner.

Responsibilities and Duties

Responsibilities:

Handling incoming calls and emails from customers, staff, manufacturers, and contractors

Obtaining accurate customer information and preferences when scheduling service appointments

Updating customer status with manufacturers, contractors & customers

Coordinate and manage schedules with customers and service personnel

Verifying warranty coverage for customers

Communicating company processes in an approved manner of dialogue

Maintaining friendly, reliable, and helpful customer interactions

Qualifications and Skills

Excellent communication skills - written, verbal and listening

People-oriented

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Ability to multi-task

Ability to effectively relate to a customer

Willingness to go above and beyond

High level of organization

Team Player

Willingness to learn

Demonstrated customer service experience

Minimum one year customer service or call center experience

Available Monday-Friday 8:30-5:00PM

Benefits

Group Hospitalization & Prescription Coverage

Short Term Disability

Long Term Disability

Life Insurance

Group Retirement Program

Paid Holidays

Paid Leave

Job Type: Full-time

Salary: $35,000-