CUSTOMER SVC. REP/PCC

Job Description

DESCRIPTION

The Customer Service Representative is responsible for answering a high volume of telephone inquiries from patients and clients about the available services at the Health Center, including Medical, Behavioral Health, Case Management, etc., following standard agency scripts and procedures. The Customer Service Representative will serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Also, they will welcome patients and visitors in person or on the telephone, and answering referring inquiries. The Customer Service Representative will need to notify providers of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

QUALIFICATIONS

High School Diploma

Minimum of 2 years of relevant experience and/or training, or equivalent combination of education and experience.

Basic Life Support Certification required.

Strong knowledge of administrative and clerical procedures.

Proficient in computers and relevant software applications and practice management technology.

Knowledge of customer service principles and practices.

Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.

Excellent verbal and written communication, as well as exceptional interpersonal communication skills.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

Education needs to come from an accredited school or educational college/institution.

Empower “U”, Inc. is an equal opportunity employer. It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. All employees receive a competitive compensation package.