Account Manager - Methuen, MA Bloomfield, CT, and Randolph, MA

Job Description

About us:

Since 1926 Mygrant Glass has been moving auto glass for our customers! We are the #1 Auto Glass Distributor in the United States and with 88 locations growing! We are an organization that offers growth in a variety of different pathways. With a highly customer-centric mentality it is our goal to be our customer’s most valuable distributor by offering consistent and reliable service, to carry a vast inventory, and to genuinely care for our customers.

With consistent execution of these learned tenets, we have formed strong partnerships with our customers which allows them to maximize their business potential and for us to have a direct impact in their business as well as our own. No matter what the role, no matter what the location, each position with our team has a critical part to play and an opportunity for impact at Mygrant Glass. We are built around having a positive attitude, taking ownership and exceeding expectations, having gratitude for our customers, being team players who know our audience, and who want to make a difference. As a fourth-generation family owned and run organization, we welcome people who are looking for growth and a cohesive team environment. Thank you for your consideration and we look forward to connecting with you.

Account Manager

Exempt

Reports To: Regional Sales Director

Territory: Methuen, MA, Bloomfield, CT, and Randolph, MA

POSITION SUMMARY:

The Account Manager will increase sales in the designated territory by recruiting new customers and developing current customers. The potential customer base is made up of auto glass installation companies and fleet companies that install their glass. Responsible for identifying customer needs, promoting Mygrant Glass features and benefits, and determining competitiveness levels for each customer in the territory, the Account Manager will have overall responsibility for the customer relationship, servicing accounts, and developing market growth strategies.

ESSENTIAL JOB FUNCTIONS:

Accurately present the “Mygrant message” to current and prospective customers.

Participate with management in updating territory plans and setting sales goals.

Identify emerging markets and market shifts.

Analyze sales potential for new and existing customers through inquiry, observation or research to grow market share.

Travel in the respective territory utilizing time and territory management skills to promote Mygrant products and services, identify customer needs, and to develop and improve company's relationship with customers.

Engage and partner with clients to determine a competitive offering of the company's products and services while implementing company’s sales strategies.

Interface with clients to pinpoint and overcome potential obstacles such as competition, pain points, budgets, and timelines.

Communicate closely with Branch Manager and sales team on customer opportunities, status, proposals, and service levels, and make recommendations regarding the same.

Assist customers with special requests and problems (supply information, resolve complaints, etc.).

Communicates information across internal teams with recommendations that will contribute to the development of brands, sales growth, and distributor effectiveness.

Continuously update company’s CRM program.

Additional duties may be assigned.

SPECIAL KNOWLEDGE, SKILLS, ABILITIES