Client Solutions Analyst, Digital Marketing

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.

We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.

We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.

As a Client Solutions Analyst, you will take ownership of digital marketing campaigns from start to finish. Collaborating directly with clients and teammates to successfully execute the media planning, launch, optimization, and analysis of campaigns. You’ll need outstanding problem-solving skills, strong technical aptitude, an instinct to use data, and great communication skills to excel as an analyst.

What You Will Do:

Become an expert in leveraging digital media channels for maximum impact – including display (banner ads), search (Google, Yahoo!/Bing), social (Facebook, Twitter, Pinterest) and online video (Hulu, YouTube), among others

Work directly with clients, platform partners, and internal teams to understand business and marketing goals, leveraging analytics to advance these goals

Provide input and guidance around campaign design and innovation in support of client business objectives

Launch and actively optimize and manage campaigns across trading platforms

Contribute to weekly, monthly, and annual client insights and strategy reports; contribute to all aspects of ongoing program analysis

Lead day-to-day client & partner communications

Manage projects across multiple internal & external stakeholders, helping to prioritize efforts and guide progress

Understand and comply with company best practices

Desired Skills and Experience:

Bachelor’s degree

Strong interest and/or experience in marketing and client services, ideally in digital media (display, social, video and search)

Strong analytical skills, and comfort with MS Excel, data analysis and internet technologies

Excellent listening and communication skills with strong ability to create and build relationships

Ability to self-manage, juggle multiple priorities, and pay strong attention to details

Ability to contribute to fast-paced, entrepreneurial, team-based environment

Main Responsibilities:

Campaign Management and Optimization

Own management of campaigns across various platforms (i.e. Paid Search, Paid Social, Programmatic Display, Native, Video/Audio, etc.) including:

Manage daily spend to be in line with daily and monthly budget targets

Perform daily optimizations to ensure campaigns meet client’s target KPIs (i.e. manual bid adjustments or algorithm adjustments for automated bidding)

Ensure campaign quality (i.e. appealing ad disapprovals, troubleshooting errors, monitoring ad fraud, etc.)

Use platform management tools to manage budgets, bids, keywords, ad groups/ad sets, ads, etc.

Ad Optimization: conduct analyses and identify opportunities for new ad creation and regular A/B testing

Monitor and analyze competitor activity through competitor monitoring technology and provide key insights and trends to internal team and external clients

Own vendor relationships to identify areas of opportunity within platforms to improve overall program

Identify, research, and propose new testing and optimization ideas to drive campaign performance

Reporting

Create and ensure accurate reporting to account/client specifications & KPI’s

Monitor & analyze data, via daily, weekly, monthly reports, or on an ad hoc basis to drive optimization decisions and effectively manage performance

Ensure client accounts are maintaining performance against primary KPIs

Formatting QA for all client deliverables to ensure brand guidelines are met and all deliverables are shared with no errors in data, spelling, grammar, etc.

Work with your team to formulate and present performance insights to clients on a weekly, monthly, and quarterly basis

Analysis

Interpret and share performance reporting data for clients on a regular/ ad-hoc basis

Pull and format data for client facing performance reports and optimization readouts

Conduct regular platform “deep-dives” to understand changes in performance and identify primary causes (i.e. changes in ad costs, shifts in spend allocation, changes to conversion rates, etc.)

Generate initial insights for performance reports and optimization readouts

Draft performance readouts to client, applying data-driven storytelling principles to thoroughly and concisely communicate relevant information

Admin

Accurate and timely billings and reconciliation

Own scheduling for internal and external meetings (client, vendor)

Take notes during all meetings and write clear, concise meeting recaps where applicable

Assist your leader in managing client communications

Trafficking/Build

Own trafficking and build process with Campaign Ops team including campaign ops form submission, troubleshooting, and QA for KIP and platform builds

Project Management:

Deeply understand the status of all projects and ensure the team stays on track to deadlines through daily progress check-ins and escalates any workload/capacity concerns to senior analysts

Manage upkeep of internal and external project management tools/documents (e.g. Asana, daily priorities document, etc.)

Other

Proactively reach out to colleagues to provide support on other clients

Continually seek out areas to continue learning and developing professional skill set

Attend vendor calls and office hours, monitor platform-related Slack channels; surface new product features and testing opportunities to team, track and share industry trends

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

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