Customer Service Rep for Riverside & Rialto Area

Job Description

FJS Hearing Professionals is seeking a self- driven individual. No previous experience is needed. We will PAY you while you learn! PAID training to become a Licensed Hearing Instrument Specialist in the state of California.

To be part of our professional team You must have the following 3 characteristics

1. You MUST have the desire to help people

2. You must be Trustworthy

3. AND be committed

4. Have some Sales or Manager Position

You will resolve and offer solutions to people with hearing loss, earn a comfortable living with potential to grow

A rewarding career with a stable company

We Offer:

Paid Training

Salary + Commission

Bonuses

Benefits: Medical, Dental and Vision

401K

Vacation

Paid Holidays

Marketing support – local, regional and national

Access to our In-House learning systems

CA State license training

Your Responsibilities

Work with your supervisor to obtain a State Board Trainee License and work towards becoming a licensed Hearing Aid Dispenser

Examination and evaluation of hearing acuity, sensitivity and communication disorders; including sound field, air and bone conduction

Communicating the test results both verbally and in writing to the patient and their families in a way they can understand

Recommending and fitting of hearing instruments to provide auditory rehabilitation advice and guidance, and obtaining ear mold impressions when needed

Maintaining patient records and case histories; ensuring accurate completion of state and federal required forms

Repairing and Selling hearing instruments and accessories

Maintaining records of equipment calibration, ensuring equipment is in working order

Monitoring and documenting sales, repairs and credits; assisting in marketing activities as required; participating in the growth of your office as if it is your own

Maintaining professional patient, co-worker, and vendor relationships

Qualifications

High school diploma or equivalent

Basic computer skills

Professional image and appearance

Strong verbal communication skills

Experience in customer service, or other related fields

Enthusiastic personality

Previous experience in sales is recommended

Good listener

Must be able to sit for long periods of time throughout the day

Must have good dexterity in both hands

Ability to build rapport with people

Strong negotiation skills balanced with a desire to help people