Server - Big E's Downtown GR

Job Description

Do you have a passion to serve others some of the best food in Grand Rapids? Big E's Sports Bar and Grill in Downtown Grand Rapids has the opportunity to serve amazing food to amazing guests every day and make GREAT MONEY. Big E's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries!

Server Starting wage: $3.84 plus Pool Tips

Server Benefits Include:

Employee and Friends & Family hotel and restaurant discounts

Earned Paid Time Off for ALL Team Members

Insurance (health, vision, dental, life) for full time Team Members

Flexible schedules

Holiday Pay

8 hours of paid volunteer time per year

Advancement opportunities

Monetary recognition program

Monetary referral program

100% paid maternity/paternity or adoption leave for those who qualify for FMLA

Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Server Position Summary:

Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, as well as going above and beyond to ensure that guests are 100% satisfied.

Server Essential Functions:

Report to work in professionally appropriate attire, presented neat and clean

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

Anticipate and meet the needs and expectations of our guests, then go one step further

Check section assignment

Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)

Roll lunch/dinner silverware (knife, fork)

Take room service orders and deliver them to guests

Obtain orders from guests ensuring accuracy

Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons

Verify accuracy of the bill, and present to the guest

Handle all cash and credit card charges as prescribed by standard operating procedures

Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions

Complete assigned shift duties

Pre-bus tables

Run food and help others when able

Provide pool service to guests in pool area

Complete closing shift work

Exhibit regular and recurrent attendance records

Other duties as requested by management

Server Uniform and Appearance Guidelines:

Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks or jeans (within guidelines) and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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