Retail Operations Manager in Training

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country

GENERAL SUMMARY

The management trainee's primary responsibility is to participate in training experiences, learn new skills, and to demonstrate increasing proficiency and expertise with managerial responsibilities. The management trainee program will prepare the trainee for decisions s/he will be making, and the actions s/he will be taking in the areas of people management, operations management, and merchandising management when s/he assumes the role of store manager. The MIT assists Store Manager in all aspects of daily shift management by performing the following duties.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.

Maintains both individual and shift sales.

Provides daily shift floor coverage.

Trains Sales Associates.

Supervises POS.

Provides security & loss prevention in store.

Maintains company standards regarding personal and store sales/performance metrics.

Stock shelves and refrigerated coolers

Assist manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.

Learn and ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation

Shadow manager in day to day operations

Customer Service

Provide the best customer experience to every customer

Greet every customer with a smile and sincere greeting

Suggest possible purchases to the customers and promote specials

Assume full responsibility for the execution of Nouria’s customer service program at the site level

Safety & Station Appearance

Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these

Assure all environmental and hazardous material regulations are strictly enforced

Maintain safety and security of the store and document any accidents or incidents that occur

Manage the maintenance of the customer environment inside and around the perimeter of the store

Operate all assigned equipment safely and efficiently

support implementation of the Nouria Safety and Health program

Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location

Complete the new employee safety orientation procedure with all new or transferred employees working at the store

Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately

Encourage employees to report unsafe conditions or work practices and initiate corrective action

Promote a quick return to work for employees under your supervision

QUALIFICATIONS:

1 year of supervisory experience in convenience store, retail, fast food, or restaurant operations

Ability to effectively perform in a fast-paced work environment

Have strong leadership and interpersonal skills

Be self-motivated, resourceful, creative, organized

Must have an outgoing personality and approachable demeanor

Ability to communicate effectively with all levels of the organization

Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays

Ability to bend down, stoop low, and also stand for at least 8 hours

Ability to properly lift, pull and/or push up to 30 lbs.

Successful completion of certification testing as needed

An understanding of the importance of customer service and a commitment to delivering superior customer experiences is a must

MS Outlook, Word, and Excel skills

Excellent communication skills are essential

PHYSICAL REQUIREMENTS:

Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities

Performs other related duties as required

Must be able to lift up to 30 pounds at times

Must be able to traverse and access all areas of the store

Prolonged periods sitting at a desk and working on a computer

Prolonged periods of standing and working at a cash register

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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