Customer Growth intern

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Customer Growth Intern, you will have the opportunity to learn and contribute to our customer-centric strategy. This role will provide valuable experience in working directly with customers, allowing you to enhance your skills in communication, negotiation, and business acumen.

Job Responsibilities

Learn how to build and maintain trusted relationships with assigned customers to enhance overall customer growth.

Together with senior colleagues, serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, communicate customer feedback and ideas to internal teams).

Collaborate with internal cross-functional resources to meet customer requirements.

Learn how to ensure that client's account is properly set-up (account creation and set-up, route management, sender registration).

Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP.

Learn about Infobip products, the platform, and the market.

Acquire knowledge of client`s use cases.

Gain an understanding of the business landscape, competition, and the latest industry trends.

Job Requirements

Currently pursuing a bachelor's or master’s degree in Business, Administration, Economics, or a related field and available to work full time.

Excellent analytical and organizational skills, with a systematic approach to problem-solving.

Fluent in English or French, both spoken and written.

Interest in working with multi-divisional, multi-geographical customers. with a diverse range of customers across different divisions and geographic regions.

Proactively engages customers with a consultative, solution-orientated approach to identify new opportunities.

Demonstrated ability to work both independently and as part of a team.

Enthusiasm for learning and adapting to new challenges.

You are available to start work on July 8th, 2024.

You hold valid student rights from Studentski Centar“ throughout the entire internship period (6 months).

Ready to be a part of a customer-centric culture that values your dedication to making a difference? If you're passionate about putting customers first, we want to hear from you.

What you can expect:

Orientation week with all interns and a personalized onboarding plan.

Mentor and team support.

Being a part of a growing company in a growing industry – we challenge you to not grow!

Work with people from all over the world. We put the “global” in globalization.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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