WARRANTY COORDINATOR BATH DIVISION

Overview:

Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast. We are looking for an experienced Warranty Coordinator to join our award-winning team and assist with our national expansion!

Responsibilities

Accept inbound claims via the call center and document them accurately in Salesforce

Assess materials needed and urgency of claims promptly

Initiate contact with customers within 24 hours of case creation

Effectively communicate with customers about materials and order times

Schedule and coordinate work orders in a timely manner

Document and order materials for claims efficiently

Maintain precise logs in Builder Trend for each project

Record completed work orders in Builder Trend

Mark off task completion in Builder Trend

Confirm all photos uploaded by installers into Builder Trend

Daily communication with Installation team or managers

Identify projects needing rescheduling and adjust installer assignments based on aptitude

Monitor installer arrival, departure, and progress, promptly notifying clients of any adjustments to arrival times

Qualifications

Previous experience in installation support or a related field

Strong communication and organizational skills

Familiarity with Salesforce and Builder Trend

Ability to manage client relationships effectively

Training and coaching experience is a plus

What We Offer:

$23-$25/ HR

Medical, dental, vision insurance

Paid vacations & PTO

Opportunities for growth and advancement

401(k) plan

Schedule

Full-time

Monday- Friday

Posted Min Pay Rate:

USD $23.00/Hr.

Posted Max Pay Rate:

USD $25.00/Yr.

Permanent