Customer Success Associate

LINK Staffing Services has partnered with our nationally well-known client to fill immediately available Customer Success roles. You will be joining a team-centered environment where openness, transparency and accountability are encouraged at all levels.

Benefits:

These are temp-to-hire positions with competitive benefits immediately offered. The right candidate will be a dependable, motivated, career-minded individual who is eager to join the team and jumpstart their career.

Upon permanent hire, employees are offered competitive salaries, flexible benefits, 401(k) options, on-the-job training, and frequent opportunities for professional development.

Salary/Shift information

Tuesday - Saturday $21-$23/HR

The Customer Success Associate role operates in a professional office setting.

Essentials Functions:

Receive and Promptly Respond to Customer Queries.

Document customer concerns and resolutions within each order worked.

Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments

Maintain up-to-date product, sales, services and company knowledge.

Investigate customer’s problems and collaborate with multiple departments to find solutions and resolve issues.

Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Maintain reliable attendance.

Qualifications:

Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.

Accurately respond to customer inquiries through instant messaging software

Utilize available resources to respond to customer inquiries

Fluent in English; reading, writing, and speaking

Ability to type 50 WPM

Rigorous critical thinking skills

Organization skills

Self-Motivated and Self Starter

Work well under pressure in a fast-paced environment

Education:

High School Diploma required. Associates degree or 2 + years college coursework completed preferred.

1-2 years' customer service experience, preferably in a contact center operations environment.

Additional experience in customer sales, customer service, or digital communications is a plus.

Live CHAT representative experience is a plus

Call center or tele-sales experience is a plus

ZenDesk / CRM