Customer Operations & Allocations Manager

Job Description

Salary: $85 - $100k ( DOE)

Job Description:

Customer Service & EDI

Monitor and manage client orders, including shipping, returns and cancellations.

Work with outsourced order entry team to improve accuracy and timeliness of order entry

Review, identify EDI error transmissions as it relates to order processing and communicate issues to customer or EDI provider and follow up through resolution.

Assist to resolve problems related to shipping errors, customs requirements and delivery issues

Allocations

Manage all aspects of allocations across the organization.

Communicate with sales when extensions are required or other fulfilment issues.

Work with Production on delivery timelines / updates required to meet customer needs.

Manage all aspects of the order entry team

Ensure timely and accurate processing of orders

Reporting

Prepare and send sales reports to the management team

Provide open sales order reports to the management team

Provide end of the month reports to the warehouse

Qualifications

5-7 years of experience in customer service / allocations role within the apparel / fashion industry

Bachelor’s degree preferred

Excellent communication and prioritization skills

Collaborative, team-player mentality – ability to jump in and take charge of multiple tasks at once

Working knowledge of AMT / Blue Cherry ERP and operational understanding of EDI a must.

Industry - Wholesale/Retail/Footwear Fashion

Report to: ( COO ) Chief Operations Officer

Job Status - Full time ( W2 )

Salary – $85 - $100k ( Annually - DOE

Health Insurance Benefits - Yes

Paid Vacations - 10 days ( Annually )

Sick Days – 5 ( Annually )

Holidays – Jewish Holidays as well as other National Holidays.