Customer Service Representative

Job Description

Customer Service Representative

MISSION: Provide excellent customer care.

This is an in-office position located in VA Beach, VA. The schedule is Monday-Friday, 8am – 5pm and pays $15-$17/hr depending on experience.

RESPONSIBILITIES:

Provide excellent customer service by resolving all issues such as processing orders, inventory, tracking, returns/exchanges, and coupon codes

Answer customer phone calls, web chat, and emails

Work closely with Product Merchandiser, back each other up

Effective communication with warehouse, marketing & design

Contribute to the team with a positive attitude and innovative ideas

Additional duties as assigned

QUALIFICATIONS:

Experience providing outstanding customer service

Exceptional communication skills on the phone and online

Strong computer skills in Microsoft Office and the ability to learn new software

Strong ability to maintain consistent punctuality and attendance

Ability to prioritize work and complete tasks in an efficient manner

BENEFITS:

Competitive pay

Medical, dental, disability and life insurances

Retirement savings plan

Paid time off and holidays

Fun and supportive work environment with opportunities for advancement

The TD motto is “The Best Customer Service in the BIZ”. We strive to maintain that high standard. Use the tools & freedom to decide what can be done to go above & beyond the customers' expectations. Please check out our store and Instagram to get a feel for who we are and what we are all about.

The E-Commerce industry is steadily growing and evolving, and we hope to find a candidate capable of the same speed. Much of the tactical community consists of Military and First Responders. Interest or knowledge in the outdoor &/or tactical lifestyle is a plus! It is a rewarding industry to serve - we take great pride in helping the ones that sacrifice so much for us. Veterans are encouraged to apply!

TacticalDistributors.com

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