Front Desk Receptionist

Job Description

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

The Front Desk Receptionist is responsible for maximizing daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The Receptionist also directs vendors and visitors as needed to proper contacts.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet patients in a prompt, courteous and helpful manner.

Accurately and expeditiously register and update patients’ demographic information.

Verify insurance eligibility and benefits and document appropriately.

Obtain and document referrals.

Ability to triage patients and appropriately schedule them.

Notify patients of and collect on copays and past due balances.

Check out procedures including scheduling future appointments and outside testing.

Other duties as assigned.

Competencies

Communication Proficiency

Customer/Client Focus

Skilled multi-tasker

Attention to Detail

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 50 lbs.

• While performing the duties of this job, the employee is regularly required to converse and hear.

• Requires normal (corrected) vision.

• Requires coordination and manual dexterity sufficient to operate office equipment.

Position Type/Expected Hours of Work

This is a full-time, Monday through Saturday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 8:30pm.

Travel

No overnight travel is expected for this position.

Required Education and Experience

High School Graduate or equivalent

Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

Experience with Microsoft Office (Word, Excel, and PowerPoint).

Preferred Education and Experience

Discretion to work with confidential information.

Knowledge of HIPAA Regulations

Pertinent job-related experience and Medical Terminology

Bilingual Spanish or Portuguese a plus

Ortho RI is an equal opportunity employer committed to diversity, equity, and inclusion in all aspects of the recruiting and employment process.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice