Client Services Manager

Job Description

FMR is a trusted resource to some of the world’s most admired brands. We've provided solutions for some of the largest digital and database integration projects in the automotive industry, one of the most complicated landscapes to manage successfully. We’re effective and we’re fast. When speed-to-market, cost and system performance are essential, FMR’s solutions meet the challenge. We pride ourselves on careful listening, continuous improvement during development, and turning good ideas into competitive advantages. Our agile development approach allows for rapid responses to complex, evolving requirements. Uniquely positioned from other firms by our ability to develop proprietary Information Technology solutions, we help transform the connection between our clients and their customers.

FMR is looking for an Account Services Manager to add value to our current and incoming programs.

Responsibilities

Serve as the lead point of contact for all customer account management matters.

Build and maintain strong, long-lasting client relationships.

Negotiate contracts and close agreements to maximize profits.

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status.

Collaborate with sales team to identify and grow opportunities within territory.

Assist with challenging client requests or issue escalations as needed.

Requirements and skills

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Experience delivering client-focused solutions to customer needs.

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation abilities

Strong verbal and written communication skills

BA/BS degree in Business Administration, Sales, or relevant field

Account management and/or sales experience in the automotive industry