Dispensary Sales Associate

Job Description

About Etain:

Etain is New York's only women-founded, vertically integrated cannabis company with dispensaries in White Plains, Kingston, Syracuse and a flagship in Midtown East in New York City. Alongside their premium cannabis products, Etain carries a curated selection of women-owned CBD and health and wellness brands to highlight other women in the industry and their products.

Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so their patients feel good about investing in their health and wellbeing. They believe the future of cannabis is diverse, and they execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.

Objective:

Etain is seeking a passionate, driven and hardworking individual to fill a position as Dispensary Sales Associate for its Westchester location, which will entail delivery, reception and dispensing duties.

This position requires individuals who have a high level of attention to detail, enjoy working with customers, and can provide quality customer service in a co-located medical and adult recreation atmosphere both in-store and during deliveries. The dispensary sales associate must maintain compliance with the Office of Cannabis Management regulations under the Compassionate Care Act. The dispensary sales associates will also be expected to work with a 'patient first' and 'customer first' mentality and assist the pharmacist with dispensary operations. Dispensary sales associates are responsible for dispensing medical cannabis products and assisting with patient counseling under the direct supervision of the pharmacist on staff. In this role, you may be requested to deliver Etain products via a company car.

Essential Duties and Responsibilities:

Maintaining a positive work environment and a high level of customer service

Maintaining a safe, clean and organized work environment

Conducting oneself with integrity and in a professional manner

Organizing customer records, schedules, and appointments

Greet and direct incoming patients

Maintain patient confidentiality

Accurately enter data into customer records system

Affix patient safety labels with full compliance with state and company policy

Provide compassionate care to patients, caregivers, and family members regarding the use of medical marijuana products

Alert pharmacist on staff to product and supply shortages

Attend and actively participate in meetings designed to facilitate dispensary functions or to resolve workplace challenges

Maintain compliance with the regulations set forth by the Department of Health and Etain Management.

Participate in seminars and conferences related to work duties

Maintain a high level of communication while working with other employees, counseling patients, and management

Organizational skills related to managing customers, tracking inventory, and anticipating dispensary needs

Drive to seek out additional education both in the field of medical marijuana and workplace protocols

Maintenance of a highly professional and discrete demeanor that assures patients of the company's respect for their privacy and medical needs

Document and communicate actions, irregularities, and needs to management

Answer phone calls in a professional manner

Making approximately 100 courtesy calls a month

Capable of working days, evenings and weekends

Follow instructions/procedures without deviation

Other tasks as assigned by management

Delivery of medications

Data entry and technical duties

Driving a company-provided delivery vehicle to deliver medications to customers

Navigating the surrounding areas in a company-provided delivery vehicle

Maintaining a tight schedule and ensuring proper logistics for on-time delivery

Conducting oneself with integrity when handling controlled medications

Qualifications:

High School Diploma

Experience in customer service and receptionist capacities a plus

Must be computer literate and capable of accurate data entry

Must be 21 years of age or older

Must hold valid authorization to work in the U.S.

Valid driver's license and in good standing

Ability to lift 30 pounds

Able to stand and walk for up to 8 hours daily

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.