Client Experience Coordinator

Job Purpose Summary:

Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.

Core Functions:

Client Advocacy

Referral Facilitation

Alumni Management

Client Culture

LMA

Responsibilities Include:

Relationship building with clients of all Victory Bay Recovery Center programs

Providing AMA follow-up phone calls

Actively blocking AMA's

Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay

Attends Clinical Orientation Groups

Collaborate with Admissions and Clinical to assist in refer out process

Liaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needs

On-Call/After-Hours Phone coverage and availability, as needed

Maintain frequent communication with all alumni members

Maintain and frequently update social networking presence, managing alumni Facebook page

Organize and facilitate the monthly new client lunch

Manage and prepare PowerPoint presentations to orient new clients to our Alumni program.

Organize and facilitate the monthly Alumni Meeting.

Organize and facilitate the quarterly Alumni dinner

Organize and facilitate a quarterly Alumni event.

Organize and distribute Alumni packages (jacket, coin, etc.)

Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.

Works a mix of day, night and swing shift in order to make maximum contact with full census

Job Type: Full-time

Required education: N/A

Required experience: 2-4 years' experience working in a Drug & Alcohol Treatment Facility.

Proper Knowledge and Skills:

Proper English and grammar, usage and spelling

Software application related to the field

General offices principles and practices

Basic computer knowledge including email etiquette

Professional phone and customer service demeanor

Physical requirements:

Must be able to lift 20-50 lbs.

Occasional to frequent walking, sitting, standing, driving

Close eye work (computers, typing, reading, writing)

Environmental Factors:

Communicable diseases

Hot/cold temperatures

Environmental conditions may vary

Required licenses or certifications:

Can obtain through Victory Bay after hiring if not obtained prior.

Current CPR Certification

Narcan training

Peer Recovery Specialist Certification

Crisis Prevention Institute Certification (Within first 90 days of employment)

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.