Service Scheduling Coordinator

Description

Position at Freedom Forever

Come Join our Scheduling Team! We offer an extensive benefits package which includes:

Medical Insurance

Dental Insurance

Vision Care Insurance

401K

Medical Reimbursement Accounts (HSA & FSA)

Employee Assistance Program

Employee Discounts

$25k Life Insurance covered 100% by Freedom Forever

Paid Time-Off

The Service Scheduling Coordinator will work to ensure our customer's solar equipment is working properly by scheduling service appointments in a timely manner. They will also work with the other members of the Service Team to ensure the schedule is always up to date with availability and we are assisting with special requests for our colleagues and customers.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Manage & track project deliverables and timelines as well as communicate with customers to keep them fully informed

Works with leaders and the Service Team through calls, email and meetings to ensure calendars are up to date

Monitor and action the backlog for their assigned region on a daily basis

Assist with escalated customers in working with other departments to find resolution to concerns

Resolve customer complaints or concerns by addressing concerns and working with other teams to find resolution

Coordinate with many departments daily

Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

Education & Certifications:

High School Graduate or GED

Experience:

Previous solar experience preferred but not required

2+ years of administrative or customer support experience preferably from relatable industry

Knowledge, Skills & Abilities:

Must be proficient at multitasking and problem solving

Excellent organizational skills required

Excellent telephone skills required

Proficiency in Outlook and One Note required; Preferred ability in PowerBI

Excellent written and verbal communication skills required

Excellent customer service skills required

Discretion and confidentiality

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.