Receptionist - Ortho/Spine Clinic

The Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

Requirements

Greets callers in a friendly, cheerful and professional manner; determines their needs and responds accordingly.

Utilizes professional telephone etiquette with all callers; answers incoming calls by the third ring.

Instructs all emergency callers to dial 911; notifies patient's nurse.

Receives and distributes all voice mail and other messages timely.

Routes calls appropriately in accordance with guidelines.

Takes complete and accurate messages.

Maintains call schedule and notifies Manager.

Assists with patient appointment reminder calls as needed.

Acts as patient relations representative by answering patient inquiries within the limits of knowledge and medical practice policies.

Creates new patient accounts and charts as needed.

Updates patient demographic and insurance information in accounts.

Follows confidentiality and security rules when providing patient information.

Distributes mail to specified recipients.

Reports telephone system or telephone line problems immediately to appropriate vendor.

Adheres to OSHA guidelines and participate in safety program.

Performs any other services deemed reasonable by physician or Manager

Qualifications:

High School Diploma- Required

CPR (BLS)- Preferred

EMR Experience- Preferred

Experience in Receptionist or Medical Office

Pyxai Staffing Description

Meet Pyxai

Screening and Recruiting Company - 11-50 employees

Pyxai (pronounced picks-eye) is an innovative technology company focused on bringing the transferable skills (soft skills) of job candidates to the forefront of the hiring process. Resumes do a great job at listing education and experience, but how does anyone knows how well a job candidate communicates, how great they problem solve, or even how flexible they are? At the top of the hiring funnel, these are unknowns and they shouldn't be. Research shows these skills truly hold the key to career success across all industries.

Really think about it. If you're a genius at your job, but you can't communicate well with others, how would that impact you at your job? Here's a clue: misunderstandings or no communication at all creates conflict with others due to misalignments in expectations. Bottom line, poor soft skills lead to inefficiencies and conflicts at work (and in personal life too!).

With this in mind, Pyxai specializes in qualifying hard skills and screening for the soft skills most applicable to the role. We do this via our proprietary Video Interviewing technology. We focus on Operation-related jobs from Entry-level roles to Director-level roles. Our hope is to build long-lasting partnerships by providing clients and candidates with powerful data, great service, and valuable information to empower their searches.